Servicenow, Inc. 401(k) Review & Grade
Servicenow, Inc. 401(k) Plan
Santa Clara, CAProfessional, Scientific & Technical Services12,573 active participantsPlan year 2024✓ Auto-enroll
Estimate from the plan's Form 5500 filing · How we grade
$6,102Employer $ per active participant
$20,573Employee $ saved per active participant
0.04%Direct admin cost, % of plan assets
$2.0BNet plan assets, end of year
$130,092Average balance per account
Score breakdown
- Employer generosity44.9 / 5090th percentile for employer $ per participant
- Low cost20.1 / 2580th percentile for low admin cost vs. same-size plans
- Employee saving15.0 / 15100th percentile for employee $ per participant
- Plan features10 / 10Auto-enrollment, Default investment
- Red-flag deductions-13 pts2 issues reported on the filing
Total score77 / 100 · Grade A
This plan vs. peers
Peers: Professional, Scientific & Technical Services plans with 10,000+ active participants (70 plans).
| Measure | Percentile |
|---|---|
| Employer $ per participant | 90th |
| Lower admin cost | 80th |
| Employee saving | 100th |
| Peers that auto-enroll | 39% |
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Red flags from the filing
Late deposits: the filing says some employee contributions were not sent to the plan on time ($3,413 reported). That's money taken from paychecks that sat with the employer longer than the law allows.
Corrective distributions: the plan refunded $139,257 in contributions, which usually means it failed annual nondiscrimination testing.
What to do if you're in this plan
- Servicenow put in about $6,102 per active participant, more than the typical peer ($2,932). Contribute at least enough to collect the full match. Skipping it leaves part of your pay on the table.
- The filing shows total dollars, not the match formula. Ask HR for the Summary Plan Description so you know the exact match and vesting schedule.
- Fund expense ratios aren't in the filing. Look them up in your 404(a)(5) fee disclosure and favor low-cost index or target-date funds.
- The plan auto-enrolls employees. Check your default contribution rate. Defaults are often lower than what it takes to get the full match.
- The plan reported late deposits of employee contributions. Compare your pay stubs with your account statements, and contact the plan administrator if money shows up late.
- Changing jobs? You can usually leave the money in the plan, move it to your new employer's plan, or roll it into an IRA. Don't cash out: you'd owe taxes and possibly a 10% penalty.
The raw numbers from the filing
| Employer contributions | $76,719,545 |
| Participant (employee) contributions | $258,662,768 |
| Other contributions (incl. rollovers in) | $76,519,472 |
| Administrative expenses paid from the plan | $609,176 |
| Contract administrator fees | $3,600 |
| Other admin expenses | $12,000 |
| Benefits paid out | $101,426,569 |
| Net assets, start / end of year | $1.4B / $2.0B |
| Active participants, start / end of year | 11,824 / 13,322 |
| Participants with account balances | 15,325 |
| Auto-enrollment (feature code 2S) | Yes |
| Auditor | Moss Adams LLP |
Largest service providers (Schedule C)
| Fidelity Investments Institutional | $611,508 reported compensation |
| Sageview Advisory Group, LLC | $12,000 reported compensation |
Source: DOL EFAST2 Form 5500 filing, acknowledgment ID 20251007141814NAL0011724802001, received 2025-10-07, EIN 20-2056195, plan #001, plan year 2024-01-01 to 2024-12-31. Verify at efast.dol.gov.